I ordered an in stock piece of electronic gear online from Best Buy. On checkout the delivery date was to have been the next day. Now, I really didn’t need it the next day but I was impressed with their commitment and it set my expectations.
The following day around 4:30 in the afternoon I received a text message from Best Buy letting me know my item was being delayed in shipment but would arrive the following day. I thought that was nice of them to let me know and the next day would be fine.
It’s now day three and the item still has not arrived and there’s no word from Best Buy or the carrier OnTrac.
Again, I really didn’t need the item and it’s actually a Christmas gift for someone but when you tell someone you’re going to do something and you don’t follow through an explanation is warranted. I wonder why Amazon is so successful?