I Hate Best Buy

i contacted the customer service department via online chat to see about the delivery of my equipment that’s been delayed 3 times. It was supposed to have been delivered on Wednesday December 11th. I recieved a text message Wednesday afternoon telling me my order was delayed and would be delivered the next day.

OnTrac is the carrier and they never showed up or notified me in anyway. That night their website simply said my item was delayed but there was no ETA. I called the customer service center for OnTrac and after going through the automated call center I was put in queue with an estimated 75 minute wait time with no option for a call back.

I tried Best Buy again to see if I could get an update on the delivery. Their virtual chat dropped me two times after waiting approximately 25 minutes each time.

The third time I was able to connect and was told that the delivery was now scheduled three days from now on Monday the 16th. So a Next Day delivery will be a 5 day delivery if it happens then.

Neither Best Buy nor OnTrac seems to care at all about customer service. Other than a text message three days ago I have not heard from anyone pro-actively.

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